Music

Ticket Trauma – Music Edition

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21 September 2017

By Alex Khalil

For the title reference.

Foo Fighters recently played a gig at the O2 Arena in London, but some fans were turned away after some confusion surrounding ticket policy. People were not allowed in because they didn’t have ID which matched the name on the ticket.

A fan said on Twitter that the O2 and the band should be ashamed.

https://twitter.com/paul_honey14/status/910225694797557760

I mean yeah it sucks people weren’t allowed to be let in, but if you’re buying tickets from an unofficial site, are you really surprised?

The people affected bought their tickets from secondary sites such as Viagogo and StubHub. StubHub, however, is an official secondary site from O2, so it makes no sense as to why people who purchased their tickets on there would be turned away.

The problem with second-hand ticket sales means that the ticket that you buy will have a different person’s name on it, hence causing the confusion.

https://twitter.com/VivaciousVamp/status/910212922894422016

https://twitter.com/Joelle_Bataille/status/910201422683279362

The O2 has said that people had to click accept on a pop-up window that said they needed to bring ID that matched the ticket. This rule can be used by other venues to stop large amounts of ticket re-selling.

A StubHub spokesperson told Newsbeat that:

‘All purchases made on StubHub are backed by our market-leading FanProtect Guarantee, meaning that customers who are denied entry to an event will receive a full refund for their purchase.’

The O2 urged fans to buy tickets from legitimate sites to ensure that incidents like this don’t happen again.

Plus, who wants to pay up to £500 for a resell of a ticket.

 

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