Like most of the UK, I detest train companies. They treat their staff unfairly which forces them to strike all the time, their customer service is appalling and they charge you ridiculous amounts of money to sit in one of their sub-par trains for a few hours.

I am so disgruntled with the train service that I recently became a National Express customer and would rather be on a bus for 12 hours (£20 return) to get from home to uni than on a stuffy, overcrowded train for 6 hours (£100+ WITH A RAILCARD).

Anyway, everyone’s favourite train service Arriva has caused a bit of upset this week after a customer took to Twitter to complain about lost property charges.

Being militantly skeptic of anything posted online, I read the replies to his tweet to see if this was legit. Sure enough, Arriva itself responded.

Having never lost anything on a train, I’d never heard of a ‘Lost Property release fee’. I mean, the postage fee is fair enough but why would a train company feel entitled to 10% of the cash in someone’s wallet? Surely that’s not their money to take. What’s to stop the policy becoming 100% of the cash in the wallet in future?

Within hours, hundreds of Twitter users replied to the original tweet as well as Arriva’s response.

A classic case of “Well all the other _____ do it so why shouldn’t we?”

Good point. I’m sure that extra £4 from someone’s purse really makes all the difference in the running of the company.

Maybe Arriva will argue that the extra few grams in a wallet with more money costs more to handle. Maybe two workers need to lift a wallet with £100 in so the 10% accounts for all the extra manpower.

Liv and Joy of the Arriva customer service department had a hard day, didn’t they? They’re the real victims in this.

It’s true, Margaret Thatcher and John Major started all this when they decided to flog the railway off to greedy businessmen.